Ever wondered who is really introducing themselves as “Hi, this is the Operator!” when you press O?
We know it. And admit it. Our call volume is going up and you are having to wait extra time on the phone. Rolland is working on improving our communication strategy to get your call answered as quickly as possible. In the meantime, Jan and Greta (or collectively known as team “Jeta”) are the live operators that are happy to take your call. They are the true air traffic controllers and they do everything they can to take care of your call.
This team helps you, our clients and technicians, to find solutions as fast as possible while Rolland rebuilds our call structure from the bottom up to keep up with the influx of calls for service that our growing company is so honored to receive.
Rolland is very focused on delivering inspired service. We want to thank you for your patience while we advance and expand our ability to serve you.
If you are on-hold for longer than you want, please press O to talk to either Jan or Greta. They are more than happy to take your call and are ready to serve.